Does your account status appear as "Inactive"? 

First of all double check if your most recent payment to Fitplan was successful. Check if you have received a receipt from Apple/iTunes, Google Play or Fitplan.

If your payment was successful, and your account still appear as inactive, then there's three possible ways you can solve this:

Option 1

  1. Log out of your account
  2. Close the app
  3. Log back in

Option 2

  1. Delete Fitplan
  2. Re-download it

Option 3

  1. "Restore Purchase" in the settings section of the app
  2. Log out
  3. Close the app
  4. Log back in

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