Fitplan App: Billing & Accounts

Gift cards FAQ - applied correctly?

Gift cards, FAQ, questions, purchased gift card applied, gift card status, Black Friday, promo, Cyber Monday, card

Written by Dori
Updated over a week ago

Asking me to pay again even though I already paid

subscription, not applying, pay again, not recognizing, asking me to pay, pay, can't access

Written by Vicky - Fitplan Coach
Updated over a week ago

Charged me and can't access

charged me and can't access, asking me to pay again, won't start

Written by Dori
Updated over a week ago

Renewed and can't access - Payment not showing

renewed and can't access plans, asking me to pay again, charged and can't see plans, no access, can't start plan, free user

Written by Dori
Updated over a week ago

"Unable to get plans" error

Unable to get plans, error, load, plans

Written by Dori
Updated over a week ago

How do I Cancel my Subscription or Unsubscribe from Fitplan

Cancelling Fitplan subscription, unsubscribing from the app

Written by Dori
Updated over a week ago

Fitplan Gift Cards

How to purchase and redeem a Fitplan gift card plus common gift card FAQs.

Written by Dori
Updated over a week ago

Refund Policy

Can I request a refund from Fitplan?

Written by Griffin - Fitplan Coach
Updated over a week ago

What are the different Fitplan subscription options?

Get access to our athletes' complete Fitplans through an active subscription.

Written by Griffin - Fitplan Coach
Updated over a week ago

What does restore purchase mean?

Why would you need to restore purchase? Your account may be inactive, or you may have switched devices.

Written by Dori
Updated over a week ago

How do I reset my password?

Need a new password, can't remember the old one? Reset it!

Written by Dori
Updated over a week ago

Subscriptions FAQ

Cancel your Fitplan subscription, showing inactive, doing multiple plans

Written by Griffin - Fitplan Coach
Updated over a week ago

I am unable to cancel my account

Reasons why you account isn't cancelling

Written by Griffin - Fitplan Coach
Updated over a week ago

How do I redeem my promo code?

Promo codes can only be redeemed through our websites.

Written by Griffin - Fitplan Coach
Updated over a week ago

What payment methods are available?

How to pay for your Fitplan subscription.

Written by Dori
Updated over a week ago