Fitplan App: Billing & Accounts

Daniela avatar Griffin - Fitplan Coach avatar
13 articles in this collection
Written by Daniela and Griffin - Fitplan Coach

Gift cards FAQ - applied correctly?

Gift cards, FAQ, questions, purchased gift card applied, gift card status, Black Friday, promo, Cyber Monday, card
Daniela avatar
Written by Daniela
Updated over a week ago

Charged me and can't access

charged me and can't access, asking me to pay again, won't start
Daniela avatar
Written by Daniela
Updated over a week ago

Renewed and can't access - Payment not showing

renewed and can't access plans, asking me to pay again, charged and can't see plans, no access, can't start plan, free user
Daniela avatar
Written by Daniela
Updated over a week ago

"Unable to get plans" error

Unable to get plans, error, load, plans
Daniela avatar
Written by Daniela
Updated over a week ago

How do I Cancel my Subscription or Unsubscribe from Fitplan

Cancelling Fitplan subscription, unsubscribing from the app
Daniela avatar
Written by Daniela
Updated over a week ago

Refund Policy

Can I request a refund from Fitplan?
Griffin - Fitplan Coach avatar
Written by Griffin - Fitplan Coach
Updated over a week ago

What are the different Fitplan subscription options?

Get access to our athletes' complete Fitplans through an active subscription.
Griffin - Fitplan Coach avatar
Written by Griffin - Fitplan Coach
Updated over a week ago

What does restore purchase mean?

Why would you need to restore purchase? Your account may be inactive, or you may have switched devices.
Daniela avatar
Written by Daniela
Updated over a week ago

How do I reset my password?

Need a new password, can't remember the old one? Reset it!
Daniela avatar
Written by Daniela
Updated over a week ago

Subscriptions FAQ

Cancel your Fitplan subscription, showing inactive, doing multiple plans
Griffin - Fitplan Coach avatar
Written by Griffin - Fitplan Coach
Updated over a week ago

I am unable to cancel my account

Reasons why you account isn't cancelling
Griffin - Fitplan Coach avatar
Written by Griffin - Fitplan Coach
Updated over a week ago

How do I redeem my promo code?

Promo codes can only be redeemed through our websites.
Griffin - Fitplan Coach avatar
Written by Griffin - Fitplan Coach
Updated over a week ago

What payment methods are available?

How to pay for your Fitplan subscription.
Daniela avatar
Written by Daniela
Updated over a week ago