Fitplan App: Billing & Accounts

D Vicky - Fitplan Coach avatar
18 articles in this collection
Written by Dori and Vicky - Fitplan Coach

Gift cards FAQ - applied correctly?

Gift cards, FAQ, questions, purchased gift card applied, gift card status, Black Friday, promo, Cyber Monday, card
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Written by Dori
Updated over a week ago

Asking me to pay again even though I already paid

subscription, not applying, pay again, not recognizing, asking me to pay, pay, can't access
Vicky - Fitplan Coach avatar
Written by Vicky - Fitplan Coach
Updated over a week ago

Charged me and can't access

charged me and can't access, asking me to pay again, won't start
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Written by Dori
Updated over a week ago

Renewed and can't access - Payment not showing

renewed and can't access plans, asking me to pay again, charged and can't see plans, no access, can't start plan, free user
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Written by Dori
Updated over a week ago

"Unable to get plans" error

Unable to get plans, error, load, plans
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Written by Dori
Updated over a week ago

How do I Cancel my Subscription or Unsubscribe from Fitplan

Cancelling Fitplan subscription, unsubscribing from the app
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Written by Dori
Updated over a week ago

Fitplan Gift Cards

How to purchase and redeem a Fitplan gift card plus common gift card FAQs.
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Written by Dori
Updated over a week ago

Suscripción anual- ¿Se deduce el monto total?

¡Se realiza un único pago!
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Written by Dori
Updated over a week ago

Política de Reembolso

¿Puedo solicitar un reembolso a Fitplan?
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Written by Dori
Updated over a week ago

Refund Policy

Can I request a refund from Fitplan?
Vicky - Fitplan Coach avatar
Written by Vicky - Fitplan Coach
Updated over a week ago

What are the different Fitplan subscription options?

Get access to our athletes' complete Fitplans through an active subscription.
Vicky - Fitplan Coach avatar
Written by Vicky - Fitplan Coach
Updated over a week ago

Annual subscription- Is the full amount deducted?

It is a one-time payment!
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Written by Dori
Updated over a week ago

What does restore purchase mean?

Why would you need to restore purchase? Your account may be inactive, or you may have switched devices.
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Written by Dori
Updated over a week ago

How do I reset my password?

Need a new password, can't remember the old one? Reset it!
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Written by Dori
Updated over a week ago

Subscriptions FAQ

Cancel your Fitplan subscription, showing inactive, doing multiple plans
Vicky - Fitplan Coach avatar
Written by Vicky - Fitplan Coach
Updated over a week ago

I am unable to cancel my account

Reasons why you account isn't cancelling
Vicky - Fitplan Coach avatar
Written by Vicky - Fitplan Coach
Updated over a week ago

How do I redeem my promo code?

Promo codes can only be redeemed through our websites.
Vicky - Fitplan Coach avatar
Written by Vicky - Fitplan Coach
Updated over a week ago

What payment methods are available?

How to pay for your Fitplan subscription.
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Written by Dori
Updated over a week ago