Fitplan App: Billing & Accounts

Dori avatar Vicky - Fitplan Coach avatar Griffin - Fitplan Coach avatar
14 articles in this collection
Written by Dori, Vicky - Fitplan Coach, and Griffin - Fitplan Coach

Gift cards FAQ - applied correctly?

Gift cards, FAQ, questions, purchased gift card applied, gift card status, Black Friday, promo, Cyber Monday, card
Dori avatar
Written by Dori
Updated over a week ago

Asking me to pay again even though I already paid

subscription, not applying, pay again, not recognizing, asking me to pay, pay, can't access
Vicky - Fitplan Coach avatar
Written by Vicky - Fitplan Coach
Updated over a week ago

Charged me and can't access

charged me and can't access, asking me to pay again, won't start
Dori avatar
Written by Dori
Updated over a week ago

Renewed and can't access - Payment not showing

renewed and can't access plans, asking me to pay again, charged and can't see plans, no access, can't start plan, free user
Dori avatar
Written by Dori
Updated over a week ago

"Unable to get plans" error

Unable to get plans, error, load, plans
Dori avatar
Written by Dori
Updated over a week ago

How do I Cancel my Subscription or Unsubscribe from Fitplan

Cancelling Fitplan subscription, unsubscribing from the app
Dori avatar
Written by Dori
Updated over a week ago

Refund Policy

Can I request a refund from Fitplan?
Griffin - Fitplan Coach avatar
Written by Griffin - Fitplan Coach
Updated over a week ago

What are the different Fitplan subscription options?

Get access to our athletes' complete Fitplans through an active subscription.
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Written by Griffin - Fitplan Coach
Updated over a week ago

What does restore purchase mean?

Why would you need to restore purchase? Your account may be inactive, or you may have switched devices.
Dori avatar
Written by Dori
Updated over a week ago

How do I reset my password?

Need a new password, can't remember the old one? Reset it!
Dori avatar
Written by Dori
Updated over a week ago

Subscriptions FAQ

Cancel your Fitplan subscription, showing inactive, doing multiple plans
Griffin - Fitplan Coach avatar
Written by Griffin - Fitplan Coach
Updated over a week ago

I am unable to cancel my account

Reasons why you account isn't cancelling
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Written by Griffin - Fitplan Coach
Updated over a week ago

How do I redeem my promo code?

Promo codes can only be redeemed through our websites.
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Written by Griffin - Fitplan Coach
Updated over a week ago

What payment methods are available?

How to pay for your Fitplan subscription.
Dori avatar
Written by Dori
Updated over a week ago