Videos Do Not Play or Work

Here are most common questions about video issues in the Fitplan app.

• In order to stream the videos, please make sure you are on a strong cellular or WiFi connection and enough space on your phone.
• Make sure you are on the latest version of our app, and your OS system is also updated. Try logging out - and then logging back into your account? In some cases it might work.
• If you are in an area with spotty connection, we recommend to download the videos before hand using WiFi.  
• For convenience, you can manage autoplaying videos. To turn auto-play videos on/off, after you press 'View Day X' look to the top right and press the 3 dots. After pressing this you will be directed to a menu where you can turn auto-play videos on/off. 
• Aside from the plan intro video the exercise videos do not have sound. We found that most people listen to music while they exercise so we wanted the videos to be as seamless with the way people exercise as possible.

If you are looking for more detailed instruction for each exercise there a little ⓘ icon on the bottom right of each video that will give you tips for each exercise including details on proper form.

• Video might be unreachable in your country

Unfortunately, like many other prominent video-sharing websites, our video host server is blocked in various countries in the world, including China and Indonesia. 

If you live in either countries listed above, please check out and try the following workaround:

The last few years that has been an increase in the use of VPN’s and thus, an increase in the VPN services. A VPN can help you surpass internet censorship and allow you to watch the videos on our site, even if our video host is blocked in your country.

VPN stands for Virtual Private Network and creates a virtual tunnel to guide your internet traffic through. You no longer directly connect to a website; instead, you connect to the VPN and the VPN, in turn, connects to the website.

Your internet service provider will only see you connect to the VPN. It will not see what website you are looking at as this information is transferred to you through the virtual tunnel.

There are many VPN services out there – both free and paid. In general, it is advised to choose for a reliable paid VPN service as they are more secure and do not limit your internet speed as much as free alternatives.