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Subscriptions FAQ

  • Updated

1. How do I cancel my Subscription?

We're sorry to see you go!

Our team of passionate individuals is shedding some tears seeing you go. We crafted this app to help you reach your goals and improve your fitness. Please let us know how can we can improve the Fitplan app and user experience. Feedback, suggestions or comments can be sent via email to support@fitplanapp.com.

We are always looking for ways to get better because our ultimate goal is to help you, your family and friends and heck, even your neighbor integrate fitness and nutrition into their lives...it's life changing, we promise! 👊

You must cancel your subscription via the same method you used to sign up.

iPhone

  • Launch the Fitplan app

  • Tap Profile

  • Tap the Gear Icon in the top right corner

  • Tap Manage My Subscriptions

  • Under Subscriptions tap Manage

  • Tap Fitplan

  • Tap Cancel Subscription

  • Tap Confirm

OR

  • launch the Settings app

  • Tap iTunes & App Store

  • Tap Apple: ID

  • Tap View Apple ID

  • Tap Apple ID

  • Under Subscriptions tap Manage

  • Tap Fitplan

  • Tap Cancel Subscription

  • Tap Confirm

OR

  • Open iTunes on your computer

  • If you’re not signed in, sign in with your Apple ID.

  •  From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > View My Account

  • Enter your password, then press the Return or Enter key on your keyboard, or click View Account.

  • On the Account Information page scroll to the Settings section. 

  • To the right of Subscriptions, Click Manage. If you don't see a subscription but are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly through the Fitplan app and not through iTunes. In this case, follow the instructions below for cancelling from the Fitplan website.

  • To the right of the subscription you want to manage, click Edit.

  • Use the options to manage your subscription. You can choose a different subscription offering, or click Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

If none of these methods work to cancel your iTunes subscription you may have a web subscription - please follow the web cancellation instructions below.

From Android

  • Launch the Google Play Store app

  • Tap Menu

  • My Apps

  • Subscriptions and tap on the app (Fitplan) of the subscription you'd like to cancel

OR

  • Tap Menu

  • My Apps

  • Tap the app (Fitplan) of the subscription you'd like to cancel

  • Tap the app's details page

If neither of these methods work to cancel your Google Play subscription you may have a web subscription - please follow the web cancellation instructions below.

From Web

  • Go to fitplanapp.com

  • Click Login from the top navigation menu

  • Enter your email and password and click Login

  • Click Cancel Membership

  • Click OK

If you are unable to cancel after following the instructions you can send a message via the chat icon in the lower right corner or send an email to support@fitplanapp.com. 

2. I subscribed on my Android phone but the app is telling me that I'm not an active member. What's going on?

If your Fitplan subscription doesn't show up, this may be caused due to multiple Google Accounts on you Android device. Each Google Account has it's own apps and purchases and they are not shareable between accounts. 

So.. how should I fix this? 

From the Google Play Store app

  1. Hit hamburger button to slide out navigation drawer

  2.  Select the Google account that you installed Fitplan with

  3. Select the subscriptions option from the drawer

  4. Your Fitplan subscription should show up for you to edit or cancel. 

  5. If the Fitplan app does not show up, please try selecting a different Google Account and re-visiting subscription page.

If Fitplan subscription doesn't show up under any Google Account and you are certain subscription was purchased through the Play Store

  1. Uninstall the Fitplan App

  2. Open Google Play Store app

  3. Open Hamburger button to slide out navigation drawer

  4. Select the Google Account that you originally purchased Fitplan subscription with

  5. Reinstall Fitplan App using that Google Account

  6. Select the subscriptions option from the drawer

  7. If Fitplan app does not show up, try selecting a different Google Account, re-installing Fitplan, and re-visiting subscription page.

3. I subscribed on my iPhone but the app is telling me that I'm not an active member. What's going on?

It appears as if the subscription didn't apply correctly. 

  1. Please try logging out and back in to the app. 

  2. If that still doesn't correct the problem, please try uninstalling and installing the app again just to make sure the correct version is running. 

  3. Still no luck? please send us a message to support@fitplanapp.com and a member of our team will help you out. 

4. I'm thinking of subscribing, will I be able to do any plan or multiple plans?

Correct - Once you subscribe, you'll get unlimited access to all plans for that specific time period. For example, if you purchase an annual subscription, you'll get access to all plans in the app for a year. You can even do multiple plans at once. Simply start a new plan and then go back to your profile to resume previous ones.

Enjoy! 💪

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